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Most of the airline tickets and service fees charged for booking the same are non-refundable after 24 hours of booking. In case of hotel bookings, the amount paid is non-refundable under any circumstance. However, the service fees charged for making hotel bookings may be refundable.
All cancelations pertaining to airline tickets, hotel bookings need to be done over the phone only. We will only accept refund request if the below mentioned conditions are met:
=> If you have placed a request for cancelation and refund with us, provided that the fare rules allow for cancelation and refunds.
=> If you are not a "no show." No show refers to the situation where a passenger at the time of boarding is not present and provides no information regarding the same to the airline. In most scenarios, a "no show" booking is ineligible for any waiver from supplier with regard to refund processing.
=> We are in the position to secure waivers from suppliers for processing the requested cancelation and refund.
We are not able to provide any specific time frame in relation to the time that may require to process the requested refund. All the refund requests go through a stringent sequential format. Once, the request for cancelation has been placed with our customer service agent, you will then be sent an e-mail notification from our end stating that the request has been received. However, receiving a notification does not qualify for a refund. The e-mail notification is just an acknowledgment that your request has been received and provides you with a tracking number. On receiving your request for cancelation and refund, we will contact the suppliers such as airlines, hotels and car rental companies to generate a waiver if it at all qualifies for a refund. The decision of the supplier shall prevail and we shall notify you about it.
Our service fees related to the original reservation or booking are non-refundable. Kindly acknowledge that we are completely dependent on the suppliers’ decision for receiving the requested refunds. Please note that refunds are only possible if airline/supplier rules permit such refunds. Once the requested refund has been approved by the supplier, it may take about 60-90 days; from receiving your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Easetripmart will charge a post-ticketing service fee, as applicable. All the refund fees charged are on per-passenger, per-ticket basis. The refund fees is only applicable if a refund has been authorized by the supplier or a waiver has been received. If the requested refund is not processed by the supplier, then in that case we will refund you the post-ticketing service fees charged by us. However this does not apply to our booking fees for the original travel reservation or booking.
FEES FOR CANCELLATIONS, CHANGES, AND REFUNDS:
Travel Service Providers, such as airlines, may impose fees related to cancellations, changes, or refunds associated with your booking, including cancellation penalties. In addition to these provider fees and any charges tied to the original booking, EasetripMart assesses the following fees, applicable where cancellations, changes, and refunds are permitted in accordance with our terms. These fees are charged on a per-passenger, per-ticket basis in the currency of the related booking and are generally non-refundable. FEES FOR CANCELLATION, EXCHANGES: Request Type Cancellation, Exchange, or any Modification Amount per Ticket, per Passenger (Before 11:59 PM EST on the day of ticket purchase) *Domestic: up to $75 *Transborder: up to $125 *International: up to $200 Amount per Ticket, per Passenger (After 11:59 PM EST on the day of ticket purchase) *Domestic: up to $150 *Transborder: up to $200 *International: up to $300 Please be aware that these fees apply to each passenger and ticket, and they are subject to change based on the time of cancellation or modification. We encourage you to carefully review our terms and conditions for a comprehensive understanding of our policies. Should you have any questions or require further clarification, our customer service team is available to assist you.